Frequently Asked Questions
Find answers to common questions about our products, services, and policies.To get started, simply reach out to us through our contact form or give us a call. We’ll schedule an initial consultation to discuss your vision, needs, and budget. From there, we'll guide you through our design process, tailored specifically to your project. Check Out Design Services >
To get started, simply reach out to us through our contact form or give us a call. We’ll schedule an initial consultation to discuss your vision, needs, and budget. From there, we'll guide you through our design process, tailored specifically to your project. Check Out Design Services >
Yes, we offer both in-home and virtual design consultations to accommodate your preferences and schedule. Whether you prefer a face-to-face meeting or the convenience of a virtual session, we’re here to help you transform your space.
Yes, we offer both in-home and virtual design consultations to accommodate your preferences and schedule. Whether you prefer a face-to-face meeting or the convenience of a virtual session, we’re here to help you transform your space.
We begin every project with an in-depth consultation to understand your tastes, lifestyle, and design goals. Throughout the process, we work closely with you, providing mood boards, sketches, and samples to ensure the final design aligns perfectly with your unique style.
We begin every project with an in-depth consultation to understand your tastes, lifestyle, and design goals. Throughout the process, we work closely with you, providing mood boards, sketches, and samples to ensure the final design aligns perfectly with your unique style.
Our full-service interior design package includes everything from initial concept development to final installation. This covers space planning, color consultation, furniture and decor selection, custom pieces, and coordination with contractors and vendors to bring your vision to life.
Our full-service interior design package includes everything from initial concept development to final installation. This covers space planning, color consultation, furniture and decor selection, custom pieces, and coordination with contractors and vendors to bring your vision to life.
Absolutely! We love incorporating your existing pieces into the design. Whether it’s a cherished family heirloom or a favorite sofa, we’ll find a way to integrate your items seamlessly into the new design.
Absolutely! We love incorporating your existing pieces into the design. Whether it’s a cherished family heirloom or a favorite sofa, we’ll find a way to integrate your items seamlessly into the new design.
Ordering is easy! You can visit one of our four convenient locations in the Metro Atlanta area, or place an order online anytime, 24/7
Ordering is easy! You can visit one of our four convenient locations in the Metro Atlanta area, or place an order online anytime, 24/7
We accept Visa, MasterCard, Discover, and American Express. Please note that your credit card will be charged at the time you place your order.
For in-store purchases, we also offer special financing for 12 Months same as cash. Please call your nearest store location for more information on financing.
We accept Visa, MasterCard, Discover, and American Express. Please note that your credit card will be charged at the time you place your order.
For in-store purchases, we also offer special financing for 12 Months same as cash. Please call your nearest store location for more information on financing.
In-stock items typically ship within 7-14 business days. Some items may ship directly from manufacturers and can take 4-6 weeks or longer, as noted in the product description. Custom upholstery lead times may vary based on frame and fabric availability. To check lead times prior to placing your order, please email hello@oiandd.com. If an item is back ordered, we’ll notify you with updates on its shipping status.
In-stock items typically ship within 7-14 business days. Some items may ship directly from manufacturers and can take 4-6 weeks or longer, as noted in the product description. Custom upholstery lead times may vary based on frame and fabric availability. To check lead times prior to placing your order, please email hello@oiandd.com. If an item is back ordered, we’ll notify you with updates on its shipping status.
If you need to cancel your order, please do so within 12 hours of placing it. Cancellations received after 12 hours will incur shipping charges, which will be charged to your credit card.
If a product is listed with an incorrect price or information due to a typographical error, we reserve the right to cancel or refuse any orders placed for that product. This applies even if your order has been confirmed and your credit card charged. If your order is canceled after your card has been charged, we will promptly issue a full credit to your account and notify you of the cancellation.
If you need to cancel your order, please do so within 12 hours of placing it. Cancellations received after 12 hours will incur shipping charges, which will be charged to your credit card.
If a product is listed with an incorrect price or information due to a typographical error, we reserve the right to cancel or refuse any orders placed for that product. This applies even if your order has been confirmed and your credit card charged. If your order is canceled after your card has been charged, we will promptly issue a full credit to your account and notify you of the cancellation.
If you receive a damaged item, please report it within 5 days of receipt. We will replace it at no additional cost. Make sure to refuse delivery or note the damage upon receipt, as failing to do so may remove our liability.
If you receive a damaged item, please report it within 5 days of receipt. We will replace it at no additional cost. Make sure to refuse delivery or note the damage upon receipt, as failing to do so may remove our liability.
We accept returns or in-stock online purchases within 14 days of receipt, with original and return shipping fees applied. All items must be in original condition with all packaging intact. Custom items are made to order and cannot be canceled, changed, returned, or refunded.
For in-store purchases, please call one of our store locations for in-store return information.
We accept returns or in-stock online purchases within 14 days of receipt, with original and return shipping fees applied. All items must be in original condition with all packaging intact. Custom items are made to order and cannot be canceled, changed, returned, or refunded.
For in-store purchases, please call one of our store locations for in-store return information.
To return an item, you need to get a preauthorization and an RMA code. Please contact us at 770-840-8455 (Monday – Friday, 9 AM – 4 PM EST) or email us at hello@oiandd.com to obtain your RMA code. All returns must be received within 14 days of being assigned an RMA code.
To return an item, you need to get a preauthorization and an RMA code. Please contact us at 770-840-8455 (Monday – Friday, 9 AM – 4 PM EST) or email us at hello@oiandd.com to obtain your RMA code. All returns must be received within 14 days of being assigned an RMA code.
Your credit card will be credited for the cost of the item minus shipping costs. If your purchase included free shipping, you’ll receive a refund for the item cost minus the actual shipping charges.
Your credit card will be credited for the cost of the item minus shipping costs. If your purchase included free shipping, you’ll receive a refund for the item cost minus the actual shipping charges.
Yes, sale items and custom orders (custom upholstery, made to order art, etc.) are final sales and not eligible for return.
Unauthorized returns will be sent back to you, and you’ll incur shipping charges to your credit card. Items that are used will also be considered unauthorized and returned, with return shipping fees charged. We reserve the right to refuse any unauthorized returns.
Yes, sale items and custom orders (custom upholstery, made to order art, etc.) are final sales and not eligible for return.
Unauthorized returns will be sent back to you, and you’ll incur shipping charges to your credit card. Items that are used will also be considered unauthorized and returned, with return shipping fees charged. We reserve the right to refuse any unauthorized returns.
Unauthorized returns will be sent back to you, and you’ll incur shipping charges to your credit card. Items that are used will also be considered unauthorized and returned, with return shipping fees charged. We reserve the right to refuse any unauthorized returns.
Unauthorized returns will be sent back to you, and you’ll incur shipping charges to your credit card. Items that are used will also be considered unauthorized and returned, with return shipping fees charged. We reserve the right to refuse any unauthorized returns.