Frequently Asked Questions

Find answers to common questions about our products, services, and policies.
What is the process for getting started with your interior design services?
Do you offer both in-home and virtual design consultations?
How do you ensure that the design reflects my personal style?
What is included in your full-service interior design package?
Can you work with my existing furniture and decor?
How can I place an order?
What payment methods do you accept?
What is your shipping policy?
What is your cancellation policy?
What should I do if I receive a damaged item?
What is your return policy?
How do I return an item?
Will I get a full refund for my return?
Are there any items that cannot be returned?
Yes, sale items and custom orders (custom upholstery, made to order art, etc.) are final sales and not eligible for return. 

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If you have any unanswered questions, feel free to reach out to our customer support team. Contact